THAT COMPUTER PLACE INC. (DBA) LAKE MARY COMPUTERS

WARRANTY / TERMS OF SALE / RETURN POLICY *(updated 6/25/08)

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Processors - Retail boxed processors carry a One (1) year limited warranty from Lake Mary Computers. Additional warranty may apply through the manufacturer directly. It is the customers responsibility to pursue any additional warranty options through the manufacturer directly after the expiration of warranty of any product from Lake Mary Computers. Processors which show signs of incorrect installation, damage or burn marks will void any warranty from Lake Mary Computers. Original Invoice proof of purchase will be required for any returns. Upon the inspection of a processor, and verification of the processors warranty, and defective status,  Lake Mary Computers will replace the retail boxed processor with a new or refurbished processor (at the discretion of Lake Mary Computers) provided that processor is not physically damaged, show signs of burn marks or incorrect installation and provided that customer has supplied original processor cooling fan. In the case where a processor does not test defective by a Lake Mary Computers technician, the customer may be responsible for a $49.99 bench fee.

New Monitors - Monitors carry a One (1) year limited warranty from Lake Mary Computers. Additional warranty may apply directly through manufacturer. It is the customers responsibility to pursue any additional warranty options through the manufacturer directly after the expiration of warranty of any product from Lake Mary Computers.

Used Monitors - Thirty (30) day exchange for used only warranty at our store. No other warranty applies.

New Computer Systems - One (1) year limited parts and labor warranty from Lake Mary Computers. This warranty does NOT cover any software installed by the customer or the repair and labor involved should it be necessary to bring the customers computer system back to an operative state from any adverse effect that may have occurred resulting from third party hardware or software that has been installed by the customer.  Software installed by Lake Mary Computers will be covered. This Warranty does NOT cover power supply's, or any internal computer component that show signs of lightning or surge damage upon examination by a Lake Mary Computers technician. Windows Operating System issues will be supported directly by us; other software may be supported by their respective vendors. All warranty service is offered at our Lake Mary Store location only. Onsite service is not provided under warranty but is available at our standard hourly service rate of $129.00 per hour by appointment only. Onsite service rates apply to local area only. This warranty will not cover repairs performed by anyone other than Lake Mary Computers. Upon receipt of any new computer system from Lake Mary Computers, it is the customer’s responsibility to take the necessary steps to protect the computer system and data after purchase. This may include, but is not limited to adequate surge and modem protection, data security, and antivirus protection. Customer agrees that Lake Mary Computers it's associates, employees, affiliates and owners are not responsible for data loss at anytime. Customer agrees that it will be at the option of Lake Mary Computers to void any and all warranty of any computer system should inspection by a Lake Mary Computers technician find the system damaged due to either improper installation on the customers part, inadequate surge protection, and / or damaged caused by acts of God.

Used Systems - Thirty (30) day parts and labor only warranty. No other warranty applies. If Lake Mary Computers installed an operating system, it will be supported for Thirty (30) days but will not cover any additional software or devices that the customer may add. Used systems that are sold without any operating system will not be supported by us, and may be subject to a labor charge if software support is required.

Printers - New printers carry a One (1) year limited warranty through the manufacturer directly. Used printers carry a thirty (30) day exchange for used only warranty through Lake Mary Computers. And Refurbished printers carry warranty directly through the manufacturer. Refurbished printer warranty may vary in length from 30 days up to One (1) Year from date of purchase. All Refurbished printer warranty's will be marked clearly on their individual cartons.

Used Products - Items that are sold used, or sold off of our clearance table marked used, are sold as is and carry a Seven (7) day exchange for used only warranty. No other warranty applies. This includes but is not limited to: video cards, sound cards, modems, network cards, optical drives, floppy drives, hard drives, power supplies, chassis, fans, heat sinks, memory, processors, monitors, keyboards, mice, speakers, and/or miscellaneous clearance merchandise.

All Other Products - All other products sold by Lake Mary Computers are backed with a one (1) year limited warranty from the date of purchase. It is the customers responsibility to pursue any additional warranty options through the manufacturer directly after the expiration of warranty of any product from Lake Mary Computers. Lake Mary Computers does not offer free technical support or installation instructions on individual parts or accessories. However, technical support for general instructions is available for a nominal fee and is charged on an hourly basis. All support fees are paid in advance and are non refundable. Technical Support is a scheduled service available on a call back basis only.

Service - Thirty (30) day labor warranty on all work performed by the service department. This service warranty will be void if the customer installs an unsupported device or software that adversely affects any service previously performed. Lake Mary Computers (aka) That Computer Place Inc. its affiliates, owners, employees and associates shall not be liable for any data stored on the customers hard drive(s) or any data storage devices or media at any time before, during, or after service. While we try maintain the integrity of data while a computer is in our possession, we can not be held liable for any data loss under any condition and we highly encourage our customers to make back-ups of any important data on a regular basis and if possible before it is checked-in to our service department.

 Return Policy:

Refunds - Refunds are accepted within Seven (7) Days from the date of invoice on all products sold by Lake Mary Computers with the exception of Complete or Bare Bones Computer Systems including all internal components, Processors, Memory, Motherboards, Hard Drives and Software. Refunds will be accepted only if the products being returned are in their original new condition, have not been opened, include all accessories, cables, literature, etc., and show no signs of installation. Refunds will be issued in the following manner only: If purchase was originally paid by credit card - The original credit card must be presented at the time of refund. After verification has been made, the customers account will be credited back at that time. If purchase was originally paid by company check - A corporate check will be issued by Lake Mary Computers by mail within Ten (10) days payable to the customer only after verification has been made that the customer’s original check at the time of purchase has cleared our bank. If purchase was originally paid in cash - A corporate check will be issued by Lake Mary Computers by mail within Ten (10) days payable to the customer. UNDER NO CIRCUMSTANCE WILL CASH REFUNDS BE ISSUED AT ANY TIME. UNDER NO CIRCUMSTANCE WILL ANY PRODUCT BE ACCEPTED FOR RETURN, REFUND, CREDIT, EXCHANGE OR REPAIR WITHOUT THE CUSTOMERS ORIGINAL INVOICE PRESENTED.

Bare Bones Systems and Complete Computer Systems, Motherboards, Processors, Memory, Hard Drives and Software can not be returned at any time for credit or exchange. All other products have a Seven (7) day return policy. Products that are special order (to be determined by Lake Mary Computers) can be returned within Seven (7) days of original purchase for refund, credit or exchange and will be subject to a 25% re-stocking fee.

Printers will ONLY be accepted for refund, credit or exchange if unopened within Seven (7) days of original purchase. It is the customer’s responsibility to deal directly with the manufacturer for any matters concerning the warranty or repair of printers. Printer Toner is NOT Returnable under any circumstance.

All returns or exchanges must be in new condition with all packing materials, literature and included accessories. Incomplete returns will not be accepted. Product that shows signs of installation will NOT be accepted for return unless defective in which case will be exchanged for the exact item only after being tested by a Lake Mary Computers technician.

All defective returns will be bench tested prior to being accepted for return and exchange. Any product which proves to be operating normally will be subject to a $49.99 bench fee.

All returns must be accompanied by an original sales invoice  - NO EXCEPTIONS

 Store credit is good for 30 days from the original issue date

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